Clud99 believes the best online entertainment is played with awareness, control, and full responsibility. We provide a range of tools and support to help you play within healthy limits.
Features we provide specifically to help members stay in control while playing
Set your own daily, weekly, or monthly deposit limits through your account panel. Once the limit is reached, the system automatically blocks any additional deposits until the limit period resets.
Set a time limit for your gaming sessions. The system will send an alert when you are approaching the limit and automatically log you out once it is reached to prevent excessive play.
Set the maximum loss amount you are willing to absorb in a day, week, or month. This helps you stay within budget and avoid losses that put financial pressure on you.
Request a short break ranging from 24 hours up to 6 weeks. During this period, your account will be blocked from all wagering activity — ideal for when you feel you need a brief pause.
If you believe that gaming has negatively impacted your life, you may apply for self-exclusion for 6 months, 1 year, or permanently through our customer support.
Review your full history of wagering activity, deposits, and withdrawals at any time. Full transparency over your records helps you make smarter, more informed decisions.
Responsible gaming means enjoying online entertainment as a fun recreational activity, not as a way to earn income or solve financial problems. At clud99, we believe every member deserves a safe and controlled gaming experience without putting pressure on themselves, their family, or their personal finances.
Healthy gaming means setting a comfortable budget before you start playing, playing for fun rather than profit alone, being able to stop at any time without feeling pressured, and not sacrificing your family's basic needs for wagering purposes.
Clud99 takes this responsibility seriously. We not only provide a quality entertainment platform, but also actively invest in member protection infrastructure and responsible gaming awareness programmes. Every self-control feature we develop is the result of member feedback and guidance from responsible online entertainment industry experts.
clud99 core principles: Online entertainment should always be a choice, not a necessity. When it starts to feel like an obligation or a burden, it is time to stop and seek help.
Identifying early signs of problem gambling is the most important step in responsible gaming. Many people do not realise their gaming patterns have exceeded healthy limits until the negative effects begin to surface. Here are the signs you should watch for in yourself:
Chasing losses — Continuing to play in hopes of recovering money that has already been lost.
Hiding gaming activity — Lying to family or friends about the time and money spent on gaming.
Neglecting responsibilities — Work, family, or social relationships begin to suffer as a result of time spent gaming.
Borrowing money to play — Using borrowed money, emergency savings, or funds set aside for basic needs for wagering purposes.
Feeling restless when not playing — Feeling anxious, irritable, or stressed when unable to access the gaming platform.
Increasing wagering amounts — Needing to bet with increasingly larger amounts to achieve the same level of excitement.
If you recognise two or more of the signs above in yourself, please contact the clud99 support team or use the Self-Exclusion feature in your account. Seeking help early is a sign of strength, not weakness.
Take two minutes to answer these questions honestly with yourself
Have you ever played beyond the time or money limits you set for yourself before starting?
Have you ever played with money that should have been used for bills, food, rent, or basic family needs?
Has someone close to you ever expressed concern about your gaming habits?
Do you feel the need to hide how much you play from family members or friends?
Have you ever played as a way to escape from problems, stress, or negative feelings?
Do you find it difficult to stop playing even when you intended to?
If your answer is "Yes" to any of the questions above, we encourage you to speak with the clud99 support team or refer to professional help resources. You do not have to go through this alone.
All clud99 self-control tools are accessible directly from your account panel. The process is simple, fast, and takes effect immediately once set. Here are the quick steps to activate your playing limits:
Access your account via the clud99 website or mobile app. Make sure you log in using the correct account credentials and a secure internet connection.
Click the profile icon in the top right corner and select "Account Settings" or "Game Controls" from the available menu.
Choose from Deposit Limits, Session Time Limits, Loss Limits, or the Cool-Off option based on your needs. Each option comes with a clear description of how it works.
Enter the appropriate amount or time period. The system will display a summary of the limits you have set before final confirmation.
Once confirmed, your limit takes effect immediately. For member safety, any request to increase an existing limit requires a waiting period of at least 7 days.
If you experience any difficulty accessing the self-control tools or need immediate assistance setting up self-exclusion, contact the clud99 support team via email at [email protected]. We're here to help 7 days a week.
Playing responsibly does not mean you cannot enjoy the fun of gaming. It means you play in a way that does not negatively affect yourself, your finances, or those around you. Here are practical tips from the clud99 team:
Clud99 recommends that members use the Activity History feature regularly to review their own gaming patterns. Knowing how much time and money you have spent is the first step towards more responsible gaming.
Clud99 partners with a range of support channels to ensure you are never alone
Contact our team 7 days a week via live chat or email. All conversations are confidential and non-judgmental.
We can refer you to licensed counsellors experienced in addressing problem gambling issues in Malaysia.
Access articles, guides, and reading materials on responsible gaming, financial management, and mental health.
Apply for self-exclusion at any time through your account or contact customer support for immediate assistance.
Responsible gaming is more than a slogan at clud99 — it is part of our platform's DNA. Here are the real commitments we uphold in our daily operations:
| Commitment | Clud99 Actions | Member Benefits |
|---|---|---|
| Age Verification | All members must be 18 years of age or older and verified through a rigorous KYC process | Protecting minors from exposure to betting |
| Limit Controls | Deposit, loss, and session time limits are available and take effect immediately | Members retain full control over their spending |
| Self-Exclusion | Self-exclusion options from 6 months to permanent, with no burdensome questionnaires | Members can take a break or stop completely at any time |
| Staff Training | All customer support staff are trained to identify and assist members who need support | Sensitive, non-judgmental, and effective support |
| Information Transparency | All information on winning odds, bonus terms, and gaming limits is displayed clearly | Members make informed decisions about playing |
Answers to the most frequently asked questions by our members
Register today and enjoy safe, fair, and responsible online entertainment. Our self-control tools are always ready to help you stay in control.