Clud99 takes the privacy of every member seriously. This document transparently explains how we collect, use, store, and protect your personal information to the highest data security standards.
Clud99's integrated approach to safeguarding every member's personal information
All personal data and financial transactions are protected with 256-bit SSL and AES-256 encryption technology — the same security standards used by major banks in Malaysia.
All data management operations at clud99 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are consistently upheld.
Clud99 has never and will never sell, rent, or disclose member personal data to any third party for marketing purposes without your explicit consent.
You have the right to access, correct, download, and request deletion of your personal data at any time via the account panel or by contacting our support team.
Your data is stored in high-grade data centres with strict physical and digital access controls. Only personnel with specific authorisation may access sensitive information.
Should any data security incident occur that affects your information, clud99 will notify you within 72 hours in accordance with data protection best practices.
Important Note: By registering and using the clud99 platform, you consent to the collection and use of your personal data as described in this Privacy Policy. This policy forms part of the Terms and Conditions governing the use of our platform.
Clud99 is an online entertainment platform that operates with full integrity and transparency. We understand that your trust is our most valuable asset, and protecting your personal information is our absolute top priority in every aspect of this platform's operations.
This Privacy Policy explains in detail how clud99 collects, processes, stores, protects, and in certain circumstances shares your personal information. It applies to all registered members, website visitors, and anyone who interacts with the clud99 platform whether through the website, mobile app, or any of our official communication channels.
This policy is drawn up in compliance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and global best practices in data protection. clud99 views compliance with privacy legislation not merely as a legal obligation, but as a reflection of our commitment to the trust of our members.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at [email protected] at any time.
Clud99 only collects personal data that is genuinely necessary to deliver high-quality services, ensure platform security, and comply with applicable legal requirements. The following are the categories of information we collect:
Clud99 will never request credit or debit card information directly via email or live chat. All financial transactions are processed securely through the encrypted payment portal within the platform.
| Data Category | Collected During Registration | Collected During KYC | Collected During Usage |
|---|---|---|---|
| Personal Identification Information | Yes | Yes | No |
| Contact Information | Yes | Updated | No |
| Financial Information | No | Yes | Yes |
| Platform Usage Data | No | No | Yes |
| Technical Data | Yes | No | Yes |
Every piece of information we collect has a clear and legitimate purpose. clud99 adheres to the principle of purpose limitation — meaning we do not use your data for any purpose beyond what is stated below without first obtaining fresh consent from you.
Clud99 never uses your personal data for any purpose beyond the list above without first obtaining your explicit consent. You may withdraw consent for marketing purposes at any time through your account settings.
Clud99 understands that your trust is the cornerstone of our relationship. We do not sell, rent, or disclose your personal data to third parties for their own gain. However, in the context of operating a secure and lawful platform, there are limited situations where we need to share your information:
All third parties working with clud99 are required to comply with data protection standards at least equivalent to our own. Legally binding data processing agreements are signed with every third-party partner.
Clud99 continually invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, theft, or damage. Our security approach is multi-layered and comprehensive:
While no system can guarantee 100% absolute security, clud99 employs industry-leading security technology and practices to minimise risk. We continuously update our security systems to keep pace with the latest cybersecurity threats.
Clud99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website and play an important role in ensuring the platform runs smoothly and securely.
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect your experience on the clud99 platform. Visiting our platform is considered your consent to the use of cookies in accordance with this policy.
Clud99 does not use cookies to track your activity on other websites or for advertising purposes unrelated to our platform. All cookies we use are solely to improve your experience on clud99.
As a clud99 member and a data subject under Malaysia's PDPA, you have legally protected rights regarding your personal data. clud99 is committed to making it easy for you to exercise these rights without unnecessary obstacles.
You have the right to obtain a copy of the personal data we hold about you within 21 business days of your request.
You may request correction of inaccurate or incomplete personal data at any time via your account settings.
You may request deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You have the right to receive your personal data in a machine-readable format for transfer to another provider.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact our Data Protection team at [email protected] including your account number and proof of identity. We will process your request within the timeframe prescribed by law.
Clud99 retains your personal data only for as long as necessary to fulfil the original purpose of collection and to comply with relevant legal requirements. We practise a disciplined and regular data deletion policy to ensure we do not hold information longer than necessary.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Registration Data | For the duration of active account + 7 years | AML legal requirements |
| Financial Transaction Records | 7 years after transaction | Tax and audit requirements |
| KYC Documents | 5 years after account closure | PDPA compliance requirements |
| Communication Logs | 3 years | Dispute Resolution |
| Technical Data & Logs | 12 months | Security and troubleshooting |
| Marketing Data | Until consent is withdrawn | Legal basis |
Upon expiry of the applicable retention period, your data will be securely deleted or anonymised in a manner that ensures it can no longer be personally linked to you.
The Know Your Customer (KYC) process is a mandatory requirement that cannot be avoided in the regulated online entertainment industry. clud99 carries out KYC not merely to comply with the law, but also to protect you from identity misuse and to ensure the safety of your funds.
All KYC documents you submit to clud99 are stored with the highest-level encryption and accessed only by specially trained compliance staff. These documents are never shared with third parties unless required by law.
Clud99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or technological developments. Any significant amendments will be communicated to you via email notification or in-platform notice at least 14 days before taking effect.
Your continued use of the clud99 platform after the effective date of any amendments to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the amendments made, you should discontinue use of the platform and contact us to close your account.
For any enquiries, concerns, or requests relating to your data privacy, contact the clud99 Data Protection Officer at [email protected]. Our team is available to assist in Malay and English, seven days a week.
Create your clud99 account today and enjoy a safe, fair, and responsible online entertainment experience — your privacy is always our priority.
Answers to the most frequently asked questions by our members